Parts Operations Senior Executive


Head of Parts Operations FUSO


Main Objectives

  • Collection and analysis of data which will assist the Warehouse operations to offer a high level of customer service to its partners in the Middle East and African regions.

  • Internal coordination of data and priority to provide proper transparency between the Logistics, Warehouse Operations and Customer Services teams.

  • Responsible for efficient coordination and follow up processes between Dubai Logistics team, and the Regional Center teams (MENA, Central Africa, South Africa).

  • Oversight and coordination of CSR, Transportation, Documentation and Accounts team tasks.


Order Management

  • Ensuring adequate transparency on Order status.

  • Review & analysis of key order characteristics (value, lead-time, Fill Rate, etc.).

  • KPI consolidation and update.

  • Lead – Claims handling with General Distributors/ Markets and Stakeholders – Report

Operational Alignment

  • Intransit analysis related to planned backorder allocation upon receipt in Warehouse.

  • Coordination between Markets, Market mangers and Dubai Warehouse for timely Order Intakes.

  • Ensuring timely outbound shipments from Dubai Warehouse.

Order Inquiry & Follow-up

  • Backorder Analysis, Report and follow up.

  • Follow up & escalation with Suppliers for urgent component supply

  • Timely coordination with D2S / RBEI teams to resolve IT challenges permanently.

Transportation & Documentation

  • Establishing and Renewing Freight Contracts.

  • Ensure maximum truck utilization and report.

  • Ensuring timely implementation of changes regards to Import and Export documentation.

Continuous Improvement

  • Streamline communications between Atsugi, Dubai Warehouse and General Distributors / Markets

  • Resource utilization tracking and optimization.

  • Lead - Cost saving measures and implementation.

Dubai Government Offices

  • Handling of all topics and implementation of new regulations related to JAFZA, Dubai customs, Dubai trade and Dubai Chamber of commerce.

  • Ensuring timely ESMA Registration and necessary alignments with General Distributors / Markets.

  • Ensuring timely VAT filing and tracking refunds and report.

Finance & Accounting

  • Ensure timely tracking and invoicing of all AP/AR transactions and periodic review.

  • Track the Variable cost trends, control and report on monthly basis.

  • Ensure timely payments to Suppliers & General Distributors.

  • Ensure timely alignments and communication to HQ Accounting, Treasury & General Distributors

Integrity & Compliance

  • Ensure adherence to all the policies and standards at all the times

  • Commitment to the culture of integrity within the organisation and also with business partners

Personal Development

  • Regular training on personal development and skillset.

  • Regular training and updates on compliance issues.


  • Passion

  • Respect

  • Integrity

  • Discipline


  • Customer service and Logistics background essential.

  • Aftersales parts distribution experience (in the Middle East and/or North Africa) would be advantageous.

  • Logistics and Distribution experience required.

  • Good analytical, negotiation and communication skills essential.

  • Effective customer relationship management.

  • SAP knowledge.

  • Excel (Expert Level) and PowerPoint skills.

  • Cultural knowledge of the Middle East / North African region preferable.

  • English as a must. Arabic, Japanese or Hindi would be beneficial.


  • Graduate Degree Business Management, Logistics, Supply Chain, Engineering or equivalent qualification and experience.

Start date


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