Customer Service Representative |English

For our UK markets we are currently recruiting candidates wanting to relocate to the beautiful city of Maastricht, located in the south of the Netherlands.
If you are interested in working with us, please read further for more information about our different departments.


Roadside Assistance
Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.


Working hours
The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with the possibility to increase your income with the shift allowance


Customer Service
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Working hours
The department is open from Monday to Friday. You will be working 40 hours per week in a regular day shift.

For this position we are looking for candidates with the following skills / competencies:

Good understanding of customer service
English as a native language
Excellent communication skills both written and verbal
Empathy and emotional intelligent
Logical thinking
Tech savvy
Patient
Flexible
Team player
Open attitude towards a diversity of cultures and backgrounds

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: 


Benefits:



  • An extensive initial training of up to 4 months

  • A “tailor made” individual development plan

  • 200 vacation hours (based on full time employment)

  • Holiday allowance: 8% of annual salary, paid out in May

  • Competitive performance based salary growth

  • Yearly bonus based on personal kpi's

  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs

  • Employee Car Program: discount on new or used Daimler brand cars

  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs

  • Collective health insurance at discounted rates

  • Pension plan


Additional benefits


Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.

Great People. Cool Atmosphere. Customer Focused. AND always on the Move.


Challenge yourself and grow with us. Be part of our multicultural community.


We are the whole world in a charming city.


We are Mercedes-Benz Customer Assistance Center Maastricht.

Maastricht is one of the oldest cities in Holland, with a historic inner city. Churches, city walls, monumental merchant houses and big squares merge seamlessly with a comprehensive and varied range of shops. Maastricht has everything from modern art to an exciting labyrinth of tunnels. It also offers many museums, churches, historical buildings, hidden alleys and spacious squares. Last but not least Maastricht is also proud to have Maastricht University which is known and attended by students all over the world. 

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