Mercedes-Benz Customer Assistance Center Maastricht N.V.
We offer two different services for our customers in Germany, Austria and Switzerland.
Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.
Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.
Excellent understanding of Customer satisfaction;
Native level of German, both written and spoken;
Conversational level in English (corporate language) and motivation to speak and improve it;
Good written and verbal skills;
Ability to work in structures, to prioritize, analyze and coordinate your day to day;
Empathy and negotiation skills;
Open-minded to a diversity of cultures;
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
This Customer Service Representative position is on a fulltime or part-time basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months.
Initially, you will be offered a contract with a duration of one year. After this period we would like to offer you an indefinite contract.
Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
Working in dayshift with a competitive salary.
In case of interest, please apply with CV and motivation letter in your native language via the following link: https://bit.ly/2ICnw33
In case of questions or remarks, please do not hesitate to contact me by the following mail address: email@example.com
Maastricht is one of the oldest cities in Holland, with a historic inner city. Churches, city walls, monumental merchant houses and big squares merge seamlessly with a comprehensive and varied range of shops. Maastricht has everything from modern art to an exciting labyrinth of tunnels. It also offers many museums, churches, historical buildings, hidden alleys and spacious squares. Last but not least Maastricht is also proud to have Maastricht University which is known and attended by students all over the world.
Represented by the Board of Management: Ola Källenius (Chairman), Martin Daum, Renata Jungo Brüngger, Wilfried Porth, Markus Schäfer, Britta Seeger, Hubertus Troska, Harald Wilhelm
Chairman of the Supervisory Board: Manfred Bischoff
Commercial Register Stuttgart, No. HRB 19360
VAT registration number: DE 81 25 26 315