Mercedes-Benz Customer Assistance Center Maastricht N.V.
We offer two different services for our customers in Germany, Austria and Switzerland.
Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.
Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don't be shy and differentiate yourself by convincing us of your way to communicate.
Good understanding of Customer satisfaction;
Mother tongue German;
Basic level in English (corporate language) and motivation to speak and improve it;
Good written and verbal skills;
Ability to work in structures, to prioritize, analyze and coordinate your day to day;
Empathy and negotiation skills;
Open-minded to a diversity of cultures;
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
This Customer Service Representative position is on a fulltime or part-time basis. We provide an extensive 4 week initial training (fully paid) and a follow up buddy program of 2-3 months.
Initially, you will be offered a contract with a duration of one year. After this period we would like to offer you an indefinite contract.
Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
Working in dayshift with a competitive salary.
In case of interest, please apply with CV and motivation letter in your native language via the following link: https://bit.ly/2woZHoE
In case of questions or remarks, please do not hesitate to contact me by the following mail address: firstname.lastname@example.org
Great People. Cool Atmosphere. Customer Focused. AND always on the Move.
Challenge yourself and grow with us. Be part of our multicultural community.
We are the whole world in a charming city.
Represented by the Board of Management: Dieter Zetsche (Chairman), Martin Daum, Renata Jungo Brüngger, Ola Källenius, Wilfried Porth, Britta Seeger, Hubertus Troska, Bodo Uebber
Chairman of the Supervisory Board: Manfred Bischoff
Commercial Register Stuttgart, No. HRB 19360
VAT registration number: DE 81 25 26 315