Door2Door Operation

Objective of job
-Manage Door2Door daily operations among service providers, dealers and customers
-Maintain current communication channel to ensure communication efficiency and constancy
-Monitor Door2Door service performance,  and deliver regular performance report and add-hoc data requirement
-Figure out operation issues and improvement opportunities
-Co-work with service provides to establish next level operational support model
-Recognize emergency cases and make escalation as needed
-Support on process & system optimization
-Support on Director on any other tasks


Task description
1.Manage Door2Door daily operations among service providers, dealers and customers
- Manage service contact with service providers
- Operate dealer service open process
- Solve any potential requirements raised by customers
2.Maintain current communication channel to ensure communication efficiency and constancy
- Review communication information from various channels
- Provide needed support from BMBS perspective
- Maintain the channels efficiency and constancy
3.Performance tracking and service optimization
- Provide regular service performance data report
- Recognize project issues and figure out solutions
- Co-work with service provides to establish next level operational support model
- Recognize emergency cases and make escalation as needed
- Reach out to other projects for potential cooperation opportunities
- Service process and system constant optimization

Qualification
1.Education
-Bachelor Degree or above.
2.Experience
-Experienced in auto industry D2D business or comparable background
3.Specific Knowledge
-Fast learning, logical thinker, and high attention to details
-Strong data analysis skills and data-driving solution design skills
-Strong sense of responsibility and cheerful character
-Good communication skills
-Fluent in English and Mandarin (both written and spoken)

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