Mercedes-Benz Customer Assistance Center Maastricht N.V.
Our department GSP/BWO is responsible for the worldwide warranty and goodwill business for Mercedes-Benz passenger cars including Maybach and smart.
Our main target is to ensure that a professional warranty and goodwill process is in place and is being operated by our Retail Network. We maintain high levels of services for our customers and also ensure that an adequate compensation is offered to our retailers. Standard warranty and goodwill claims are operated automatically, more complex high value-claims are carried out manually. Claim assessment is an integral part for budget controlling.
As the Warranty Claim Assessor you check complex and high-value claims if they meet the current regulations. Furthermore you approve, reduce or reject claims and provide a transparent explanation regarding the decision.
Task & Responsibilities:
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
Represented by the Board of Management: Ola Källenius (Chairman), Martin Daum, Renata Jungo Brüngger, Wilfried Porth, Markus Schäfer, Britta Seeger, Hubertus Troska, Harald Wilhelm
Chairman of the Supervisory Board: Manfred Bischoff
Commercial Register Stuttgart, No. HRB 19360
VAT registration number: DE 81 25 26 315